Service unit orders data unavailable
Started
Lasted 2h 47min
MAJORaffected
Displays / KiosksAdministration PortalCore API Endpoints
RESOLVED
lasted 2h 47min
The issue has been resolved.
MONITORING
40min earlier
All affected customer instances have now been updated. The fix has been verified to resolve the issue, but we are still monitoring the situation to make sure the issue is fully resolved.
IDENTIFIED
55min earlier
The fix has now begun rolling out to customer instances. All affected customer instances are expected to have been updated by 13.00 UTC at the latest.
IDENTIFIED
1h 52min earlier
An update that was rolled out over the weekend has caused issue with viewing service unit order data on production displays and in reports. The root cause has been identified and a fix has been implemented and is currently in the process of being rolled out. We expect the roll out to the affected customer instances to be complete at around 13.00 UTC.